Introduction

About the Organisation

Our company is built almost entirely on the strength of remarkable people who give passionately to their roles, work tirelessly, place the guest experience at the core of their daily focus, and care deeply about the sustainability of our communities and environment.

Every single e,ployer makes a significant difference to our success and our contribution to the world, regardless of role or function. For this reason, we carefully selects our people — they are the strength and the future of the company.

Duties & Responsibilities

Key Outputs

• Meet and greet all guests and personally say goodbye
• Know all guests by name
• Understand personal guest needs through interaction
• Conduct thorough guest orientations on arrival when required
• Inform the kitchen of dietary requirements
• Liaise with guides and butlers regarding special requests
• Transmit guest information to other lodges and obtain information prior to guest arrival

Operational Support

• Cover daily and weekly requirements of the Lodge Manager, especially:
  • Budget control
  • Guest delight activities
• Assist with room allocation and forward planning of bookings
• Thoroughly read day sheets and plan for special requests, requirements, or occasions
• Attend all morning meetings
• Plan upcoming activities and transfers with activity guides when required
• Ensure rooms are checked by the Housekeeping Manager before guest arrival

Guest Experience

• Co-host guests at meals together with management when required
• Closely manage guest delight activities with management, butlers, guides, housekeepers, and staff
• Promote and instil a culture of Going the Extra Mile across departments

Administration & Coordination

• Manage check-outs and invoices when the Lodge Administrator is on leave or requires assistance
• Assist with monthly planning including:
  • Training
  • Guest requirements
  • Staffing levels
• Attend departmental and finance meetings
• Familiarise yourself with and adhere to Company Policies and Procedures
• Participate in disciplinary procedures with sound knowledge of policies, procedures, and labour relations
• Ensure minimum standards as per BOPs are maintained across all departments

Stock, Maintenance & Operations

• Oversee stock takes
• Spot-check equipment and arrange replacement or improvements where necessary
• Manage ongoing maintenance and deep cleaning of furniture and equipment
• Ensure uniforms are correct and name badges are worn
• Maintain operational par stock including:
  • Crockery and cutlery
  • Linen
  • Operational smalls
  • Guest amenities
• Ensure store rooms remain neat and tidy
• Conduct regular walkabouts of offices, stores, laundry, workshops, and facilities to ensure cleanliness

Training & Culture

• Organise training workshops with the Lodge Manager
• Support and help drive:
  • Life initiatives
  • New Stories of andBeyond
  • Community involvement
  • Staff delight initiatives
  • Training and record keeping

Rotational Role Structure

This position operates on a rotational anchor basis:

• Two weeks covering the Safari Shop Manager
• Two weeks covering Lodge Administration
• Two weeks covering Guest Relations Manager

Desired Experience & Qualification

Previous Work Experience Required

• Minimum of 2 years' experience working in a similar position within &Beyond
• Computer literate

Package & Remuneration

Market related

Interested?

If this role interest you please apply here on Pnet or visit follow our Linkedin Page for similar roles https://www.linkedin.com/company/kl-recruitment/?viewAsMember=true

You can also subscribe to our YouTube channel for more roles and interview/career tips -https://www.youtube.com/@klrecruitment